Refund policy

At Bare Affair, we strive to ensure that every customer has a seamless shopping experience. Since fragrance is a personal preference, we have established the following Return & Refund Policy to maintain fairness and transparency for all customers.

1. Domestic Orders (India Only)

Bare Affair currently ships and accepts orders only within India.

For International purchase enquiries, please contact us at contact@bareaffair.in, and our team will assist you separately.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, leaked, or incorrect, you may request a return or replacement.

Eligibility

  • The product must be unused and in its original packaging.

  • The original invoice/order confirmation must be provided.

  • The issue must be reported within 7 days from the date of delivery.

  • Bare Affair may request photographs or videos of the product for verification purposes.

How to Report

Please contact our Customer Support team:

Email: contact@bareaffair.in

Phone: +91 9666617181

Please do not return the product until you receive confirmation and return instructions from our support team.

3. General Returns (If the Fragrance Does Not Match Your Preference)

We understand that fragrance preferences vary from person to person. If the fragrance does not meet your personal preference, you may request a return under the following conditions.

Eligibility

  • Return requests must be raised within 72 hours (3 days) from the date of delivery.

  • The product may only be tested minimally to evaluate the fragrance. Bare Affair reserves the right to determine acceptable usage during the quality inspection process.

  • The product must be returned in its original packaging with all accessories, inserts, and documentation.

  • The original invoice/order confirmation must be included.

Return Processing Fee

A return processing and handling fee of ₹80 will be deducted from the refund amount for all approved general returns.

Important Notes

  • Return requests for fragrance preference submitted after 72 hours from the date of delivery will not be eligible for return or refund. Damaged, defective, or incorrect products may be reported within 7 days of delivery.

  • Products that are heavily used, damaged after delivery, tampered with, or returned without original packaging will not be eligible for refunds.

  • Complimentary products, testers, samples (including 2ml samples), gift items, and personalized products are non-returnable and non-refundable.

  • Bare Affair reserves the right to reject any return request that does not comply with this policy.

  • Due to the personal and hygienic nature of fragrance products, returns are accepted solely at the discretion of Bare Affair after inspection and verification of eligibility criteria.

4. How to Initiate a Return

For General Returns

  • Contact us within 72 hours of receiving your order.

For Damaged or Defective Products

  • Contact us within 7 days of delivery.

Return Process

  1. Contact our customer support team through email or phone.

  2. Wait for the return authorization and instructions.

  3. Pack the product securely with the original invoice.

  4. Our courier partner will arrange pickup from your registered address.

  5. Once received, the returned product will undergo a quality inspection.

Returns received without prior authorization, invoice, or with excessive usage may not be processed.

5. Important Return & Cancellation Notes

Return Processing Fee

A processing and return handling fee of ₹80 will be applicable on all approved general returns. This amount will be deducted from the refund amount.

Replace RTO Clause:

If a customer cancels an order after dispatch, refuses delivery, remains unavailable, or provides incorrect delivery information, the shipment shall be treated as an RTO (Return to Origin).

In such cases:

  • The shipment will be returned to our facility.

  • A logistics and handling fee of ₹80 will be deducted from the refund amount.

  • Refunds, if applicable, will be processed only after the returned shipment has been received and inspected.

6. Refund Policy

Once the returned product is received and successfully passes our quality inspection process, the refund will be initiated.

Prepaid Orders

Refunds will be processed to the original payment method used during purchase. The refund amount typically reflects in the customer's account within 5–7 business days, depending on the bank or payment provider.

Cash on Delivery (COD) Orders

Refunds for Cash on Delivery (COD) orders may be issued either as Bare Affair Store Credit or via bank transfer, at the sole discretion of Bare Affair.

Refund Deductions

  • General returns due to fragrance preference: ₹80 processing fee deduction.

  • RTO orders: ₹80 logistics and convenience fee deduction.

  • Damaged, defective, or incorrect products: No deduction.

Bare Affair reserves the right to process refunds through an alternate method if the original payment method is unavailable.

7. International Orders

Bare Affair currently does not process international orders through its website.

For international purchase enquiries, please contact us at contact@bareaffair.in.

8. Non-Delivery Due to Customer Unavailability

If our logistics partner is unable to deliver an order due to customer unavailability, refusal to accept delivery, incorrect address details, or repeated failed delivery attempts, the shipment will be returned to our facility.

In such cases:

  • Refunds will only be processed after the returned shipment has been received and inspected.

  • Applicable shipping, return shipping, and handling charges may be deducted from the refund amount.

  • Bare Affair shall not be liable for delays caused due to customer unavailability or incorrect information provided by the customer.

9. Contact Us

For any questions regarding returns, refunds, cancellations, or exchanges, please contact us:

Bare Affair

Website: https://bareaffair.in

Phone: +91 9666617181